Executive III (Support Executive) Digital Transformation - Accessibility Unit - SAPP/2026/26/EXT/C

Jobsplus Permit 74/2021

Are you an organised and service-oriented professional who enjoys helping people and managing important administrative processes? We are looking for someone to join our Accessibility Unit and help deliver services that support the accessibility, mobility and participation of persons with disability.

You will also be part of an amazing team!

Aġenzija Sapport requires the service of a full-time Executive within the Accessibility Unit on an indefinite contract basis. The starting basic salary for the current year is €25,126 per annum, with annual increments. Candidates with relevant professional experience or higher qualifications may also be eligible for a higher salary, as detailed under the Requisites section.

The role involves processing applications for the EU Disability Card, the Blue Badge and Personalised Reserved Parking; coordinating the necessary follow-ups and assessments; and ensuring that applications are handled accurately and within the established timeframes.

We are looking for someone with strong organisational and communication skills, attention to detail and a genuine commitment to providing applicants and service users with a helpful and professional service.

You will be responsible for:

• Processing applications for the EU Disability Card, the Blue Badge, Personalised Reserved Parking and other related services.
• Managing applications throughout the entire process and ensuring that all necessary steps are completed accurately and efficiently.
• Monitoring workflows, pending applications and applicable timeframes.
• Communicating with applicants, service users, their support networks, assessors and relevant entities.
• Working closely with the Senior Executive II (Leader), the Accessibility Unit team and the wider Customer Support & Schemes Department.
• Supporting the Unit’s daily operations and contributing to departmental initiatives and projects.
• Working in accordance with the Agency’s policies, procedures and systems.
• Contributing to the continuous improvement of the Unit’s processes and services.
• Guiding other staff members where necessary.

Skills you need:

• Strong administrative and organisational skills.
• Excellent attention to detail and the ability to process information accurately.
• Good communication and interpersonal skills.
• The ability to manage different tasks and meet established deadlines.
• A professional, helpful and service-oriented approach.
• The ability to work effectively both independently and as part of a team.
• Initiative, accountability and the ability to adapt to different tasks and projects.

A more detailed job description may be obtained from the attachments below.

Requisites

Eligible candidates shall possess a relevant degree at MQF Level 6 (180-240 ECTS) or higher. Preference will be given to candidates who are able to communicate in both Maltese and English, as well as those who have followed psychology credits, to the benefit of the service users. The starting annual basic salary for candidates placed on Grade D for the current year is €25,126 with annual increments.

Candidates who are in their final year of studies will still be considered provided that they submit evidence that they have been approved for the award of the qualifications in question, or successfully completed the necessary ECTS credits or equivalent, taken as part of a recognised MQF level programme of study, as required in the aforementioned eligibility criteria or higher, by the end of the current year. Such candidates will be offered a junior position until the official qualification is obtained.

Candidates who are in possession of the above qualifications at MQF Level 6, in addition to three (3) years’ relevant experience* in the social field will be placed on Grade C (with a basic salary of €28,314 per annum). Candidates who are in possession of the above qualifications at MQF Level 7, in addition to two (2) years’ experience* in the social field will also be placed on Grade C. The starting annual salary for 2025 in Grade C is that of €28,314 with annual increments.

Candidates who are in possession of the above qualifications at MQF Level 6, in addition to eight (8) years’ experience* in the social field will be placed on Grade B (with a basic salary of €31,245 per annum). Candidates who are in possession of the above qualifications at MQF Level 7, in addition to six (6) years’ experience* in the social field will also be placed on Grade B. The starting annual salary for 2025 in Grade B is that of €31,245 with annual increments.

*Only professional experience will be considered: that is, consideration will only be given to work experience in the respective professional roles effective from the date when the candidate has achieved his/her MQF Level 6 or MQF Level 7 full qualifications (whichever comes first).

- Candidates are required to satisfy all eligibility requirements by the closing date of this Call for Applications. Accordingly, only work experience accrued up to and including the closing date shall be considered during the evaluation process. Experience obtained after the closing date will not be taken into consideration.

- Foreign qualifications may be accepted upon the submission of a formal recognition statement issued by the MFHEA at application stage, to support the qualification being presented.

Deadline: 02/10/2026